g999 Responsible Gaming

Gaming is entertainment — not a livelihood or a solution to problems. g999 wants every player to enjoy themselves within safe limits.

21+ Age Requirement Mandatory Self-Exclusion Available 24/7 Support SSL Encryption

For ages 21 and above: Casino and betting on g999 is only for individuals aged 21 or older. Participation by minors is strictly prohibited. If there is any doubt about age verification, an account may be suspended at any time.

Keep gaming as entertainment

g999 believes online gaming is enjoyable only when it is controlled. Whether it is slots, live casino, or cricket betting, the rule is the same: never bet more than you can afford to lose. Winning is not guaranteed, so using household money in the hope of a win is dangerous.

Responsible gaming is not just about rules — it is about protecting yourself and your family. When you open an account on g999 you agree to the Terms and Conditions, which clearly state responsible gaming obligations. Reading and understanding these terms is important for every member.

Take breaks regularly. Do not play when you are tired, emotionally disturbed, or under the influence of alcohol. Do not play continuously to recover losses — that mindset is the first sign of problematic gambling.

g999's Commitment

We do not allow minors to open accounts and do not keep suspicious accounts active without verification.

We provide self-exclusion, deposit limits, and cooling-off periods so that players can stay in control themselves.

Our support team is available 24/7 in both Bengali and English — if any player wants to talk about their gaming habits, we are always ready to listen.

We do not encourage anyone to behave problematically, and you can find more details about this on our About Us page.

Your Protection Tools

g999 offers several self-control features that you can use at any time. To activate these tools, contact the support team via live chat or email.

Deposit Limit

Set a maximum amount for your daily, weekly, or monthly deposits yourself. Lowering the limit takes effect immediately; a cooling-off period applies to increasing it.

Session Time Limit

Set a maximum duration for each gaming session. Once the set time is up, the account locks automatically and there is a delay before logging in again.

Cooling-Off Period

Temporarily deactivate your account for between 7 days and 6 weeks. During this time no deposits or bets are possible — only previously deposited funds can be withdrawn.

Self-Exclusion

If you need a long-term break, apply for self-exclusion. The account cannot be reactivated before the set period ends — this is the final layer of protection.

Bet Limit

Set a maximum amount for a single bet yourself. Keeping this limit active is a sensible way to avoid significant losses.

Reality Check

A notification appears at set intervals showing a brief summary of how long you have been playing and how much you have deposited in that session.

Apply for a Limit

Fill in the form below and send it to the support team — they are available 24/7 and respond in Bengali.

This form is a draft request — to set the final limit, contact us via 24/7 live chat or email.

Warning Signs of a Problem

If you notice one or more of the following signs in yourself, it may indicate a gambling problem. Do not be ashamed — seek help.

  • You are repeatedly placing larger bets to try to recover losses.
  • You are hiding how much you gamble from family or friends.
  • You feel restless or irritable when you are not playing.
  • You are betting with money meant for household expenses.
  • You have tried to stop playing but have not been able to.
  • You are borrowing money or selling valuables to fund your play.
  • You are neglecting work, studies, or family responsibilities.
  • You are turning to gambling to cope with stress or loneliness.

Ask Yourself

How many times in the past month have you bet beyond your set budget?

Does the day feel bad if you cannot play?

Has anyone close to you expressed concern about your gambling?

If the answer to any of these is "yes", ask g999's support team or your family for help right now. Acknowledging the problem is the most important step.

Where to Get Help

You do not have to carry the problem alone. Get help from the places below — all free and confidential.

g999 Live Chat

Chat in Bengali via the site's 24/7 live chat. You can apply for limits or self-exclusion directly from there.

Email Support

You can request help by email with full confidentiality. g999's support team responds in both Bengali and English.

Family and Close Ones

Talk openly with your family. Family is often the most effective source of support and the first line of protection.

Professional Counselling

Speak with a mental health specialist or behavioural counsellor. Gambling addiction is treatable — seeking help is not a weakness.

Your personal information is kept secure in accordance with g999's privacy policy. Any responsible gaming request you make is handled with complete confidentiality — read our Privacy Policy for details.

For answers to more general questions about responsible gaming, our FAQ page has detailed information.

Responsible Gaming Q&A

To request self-exclusion, contact g999's support team via 24/7 live chat or email. Provide your username and the duration of exclusion you want, and the team will act immediately. During the exclusion period, no deposits or bets can be placed on the account.

Yes. A request to lower a limit takes effect right away. However, increasing or removing a limit is subject to a cooling-off period — this delay is intentional, so that decisions cannot be changed in the heat of the moment.

No. Casino and betting on g999 is strictly for users aged 21 and above. Age is verified at registration, and documents proving age may be requested during subsequent account verification. Accounts opened with false information will be closed and the balance will not be returned.

Start by listening without judgment. Gambling addiction is a behavioural problem, not a lack of willpower. Encourage them to see a professional counsellor. If they have an account on g999, notify the support team — there is a process for restricting an account at a family member's request.

Yes. During a cooling-off period you cannot make new deposits or place bets, but any funds already in the account can be withdrawn. Withdrawals of a minimum of ৳800 are possible via bKash, Nagad, or Rocket, and the money usually arrives within 1 hour.

You choose a time interval (for example 30 minutes or 1 hour) for reality checks. At each interval a message appears on screen showing how long you have been playing and the total amount deposited in that session. There is also an option to end the session directly from that screen.

Normal: playing for entertainment within a set budget, stopping when you do not win, prioritising time with family. Problematic: exceeding your budget, repeatedly playing to recover losses, hiding your play, neglecting family or work. Setting limits and sticking to them keeps gaming entertainment.