g999's Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the g999 platform. When you use any g999 service, create an account, or access the platform, you are considered to have accepted the terms set out in this Policy.

g999 believes that the privacy of users' personal information is a fundamental right. To that end, we follow internationally recognised data protection practices. To understand the full terms of our service, please also read the Terms and Conditions page, where the overall agreement for using the platform is described in detail.

This Policy applies only to personal information — that is, information by which you can be identified directly or indirectly. It does not apply to statistical or fully anonymised data.

g999 collects only the information necessary for operating the service, verifying identity, and securing financial transactions. The types of information collected are listed below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — service is not provided to those under 21)
• Email address and mobile number
• Country of residence and address
• National ID or passport number (when identity verification is required)
• Username and password chosen by the user

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket mobile banking account number (for deposits and withdrawals)
• Deposit and withdrawal history and amounts
• Bonus claim details

2.3 Device and Usage Information

• IP address and device type
• Browser type and operating system
• Which pages were visited on the platform and how long was spent on them
• Game play history and betting patterns (for responsible gaming monitoring)
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

When you contact g999 via live chat or email for support, the content of that conversation may be stored to improve service quality.

g999 uses collected information only for the following purposes:

1. Account Management and Verification: To create your account, confirm your identity, and ensure login security.
2. Processing Financial Transactions: To complete deposits and withdrawals correctly and to prevent fraudulent activity.
3. Providing Customer Support: To resolve your issues in Bangla and English via 24/7 live chat and email.
4. Service Improvement: To analyse platform performance and improve the user experience.
5. Ensuring Responsible Gaming: To monitor gaming patterns, identify risky behaviour, and arrange support where needed.
6. Meeting Legal Obligations: To comply with applicable laws and regulations and to supply required information to relevant authorities.
7. Promotional Communications: To send you information about bonuses, tournaments, or service updates if you have given consent; you may withdraw this consent at any time.

g999 does not sell your personal information or transfer it to third parties for advertising purposes. However, for operational reasons, information may be shared to a limited extent in the following situations:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket), game software providers, cybersecurity services, and data analytics firms — only to the extent needed for them to carry out their specific tasks. These partners are contractually bound to meet our privacy standards.

4.2 Legal Requirements

Information may be disclosed as required by law in response to a court order, a legitimate request from a government authority, or a financial crime investigation.

4.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred, but the new owner will be bound by the terms of this Policy and users will be notified in advance.

g999 takes multiple layers of technical and administrative measures to keep your personal and financial information secure:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL/TLS technology.
• Account Security: OTP verification, two-factor authentication, and automatic detection of unusual login activity.
• Restricted Access: Only authorised staff may view personal information when required for their specific role; all access is logged and audited.
• Regular Security Reviews: Security tests are conducted regularly to identify system vulnerabilities.
• Password Security: Passwords are never stored in plain text — industry-standard hashing is used.

However, no data transfer over the internet can be guaranteed to be completely secure. g999 is committed to providing the highest level of protection, but absolute security cannot be guaranteed.

The g999 website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary to maintain your login state, session security, and basic platform functionality. Disabling them will prevent you from using the service.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other customisations.

6.3 Analytics Cookies

These cookies collect information to help us understand which parts of the platform are used most and where improvements can be made. This information is held in anonymous, aggregated form.

You can control or delete cookies through your browser settings. However, disabling some cookies may cause certain features of the site to stop working correctly.

g999 retains personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as a legal obligation remains in force.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction records are retained for a set period after account closure in accordance with legal requirements.
• Logs and Technical Data: Typically retained for up to 12 months, though this period may be extended if required for a security investigation.
• Support Conversations: May be retained for up to 24 months for customer service quality monitoring.

After the set period, information is securely deleted or anonymised so that the individual can no longer be identified.

As a g999 user, you may exercise the following rights:

1. Right to Know: You may ask what information we hold about you and how it is being used.
2. Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
3. Right to Deletion: In certain circumstances you may request that your information be deleted — however, information retained under a legal obligation is excluded from this.
4. Right to Object to Processing: You may withdraw your consent to promotional communications or to certain types of data processing.
5. Right to Data Portability: You may request a copy of the information held about you in a common format.

To exercise these rights, contact the g999 support team. We aim to respond within 30 business days. To learn more about your rights and protections relating to responsible gaming, see our Responsible Gaming Policy page.

All g999 services are for persons aged 21 or over only. We collect age verification information at registration and may request additional documents if needed.

If we hold information belonging to a person under 21, it is deleted immediately and that account is closed. If a parent or guardian believes their child has created an account, please contact our support team directly.

g999 reserves the right to update this Privacy Policy as needed. Users will be notified in advance of any significant changes via email or a platform notice. Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy.

For any questions about this Policy or to submit a request to exercise your rights, please contact our support team:

• Live Chat: Available 24/7 via direct chat (in Bangla and English)
• Email: [email protected]

To learn more about our platform, services, and our commitments to users, read the About Us page.